VARILIGHT Reviews
VARILIGHT has an overall rating of 4.6 based on 95 reviews. Customer feedback on VARILIGHT is mixed: VARILIGHT reviewers highlight positive aspects like wide range of products, good quality, competitive pricing, excellent customer service, which strongly appeal to homeowners, DIY enthusiasts, electricians. However, VARILIGHT is often criticized for its delivery delays, occasional product defects, limited installation instructions, customer support response time.
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How would you rate VARILIGHT?
All VARILIGHT Reviews (95)
VictorJones
February 22, 2023
"Awesome Support from the Team"
The folks at the company were super fast and polite when I reached out about a defective item. They swapped out the product as long as I sent back the broken one. Really solid service!
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EverettGonzales
February 10, 2023
"Made to feel like the sole shopper in the..."
Felt like I was the only customer on the planet! It was a really personal experience with a quick fix, appreciate it, folks.
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TerryTix
February 07, 2023
"Super fast response"
I got a super fast response to my first email inquiry - they figured out the replacement part I needed and provided me with a few local stockists. Kudos to them, it's refreshing to see a customer service team that really knows how to do their job!
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heavytiger765
February 03, 2023
"Thrilled with my buy from..."
I'm really pleased with my buy from Varilight UK. They offer top-notch electrical goods, speedy shipping, and prompt customer service. A shoutout to Jack for resolving my issue in no time! I’d definitely recommend Varilight to my pals.
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sadfish414
January 31, 2023
"Quick and precise responses from customer service"
I reached out to customer service to ask about European grids and sockets. They got back to me quickly and provided exactly what I needed. Really grateful for that!
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JoanneDiaz
January 31, 2023
"Small issue with a dimmer switch..."
Had a small issue with a dimmer switch (the wrong colored knob) from an order I made over a year back. The customer service was fantastic, no hassles at all, and they sent the replacement part free of charge the very next day. It couldn't have gone better!
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FreddiePhillips
January 12, 2023
"Incredible Service from This Company"
This company is just fantastic! I worked with Jack, who promptly sent out replacement parts at no cost since the product was three years old. It's been ages since I've seen customer service like this. Much appreciated!
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Ruby.Lee
January 12, 2023
"Awesome Products, Awesome Company!"
I've got several Varilight dimmers installed at my place, and they've provided years of dependable performance. This is the second occasion where customer service has stepped in to help, this time fixing up a dimmer that's been around for 20 years, which the new LED dimmers just couldn't handle due to the heavy load. Just wanna shout out a huge THANK YOU to the whole team! Fantastic products, fantastic company! John Mills
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Makaka
January 06, 2023
"Awesome customer support"
Awesome customer support. I had an issue with a dimmer switch, reached out to Varlight, and they quickly sent me a new one without any hassle. I'll surely shop here again.
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blueswan870
January 04, 2023
"Top-Notch Customer Support"
I reached out to Varilight about a switch I bought that had stopped working. They sent me a new one right away, free of charge and without any fuss, which is pretty rare these days.
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purplecat346
December 20, 2022
"Top-notch Communication from Varilight"
The way Varilight communicated was top-notch; they really seemed to care about my problem, and it got sorted out quickly.
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Gina.May
December 13, 2022
"Friendly, Informed, and Helpful Service"
These folks were super helpful and knew their stuff—nothing seemed to be an issue for them. Plus, I gotta say, everything was done in a pretty quick timeframe by the courteous and friendly team.
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VioletJordan
December 13, 2022
"Awesome Dimmers"
These dimmers are fantastic, usually fit right in without any tweaking - though sometimes a little adjustment is needed. The tech support team is super helpful.
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silverzebra826
November 24, 2022
"Outstanding Support from the Team"
The replies to my emails and the guidance I received were top-notch. I really wish all companies operated like Varilight.
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Delores.Moore
November 24, 2022
"Top-notch customer support"
I put in the 1-gang dimmer switch along with the remote, and it functioned perfectly for a bit over a year, but then it quit on me. After I shared the specifics with Varilight through their messaging service, they promptly sent out a replacement switch and controller. Now everything's back to working like it should, so I gotta give them full credit for their customer service.
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